Frequently Asked Questions

We offer comprehensive auto insurance coverage including Collision Coverage for accident-related vehicle damage, Liability Protection for third-party damages, 24/7 Roadside Assistance, and Uninsured Motorist coverage for incidents with uninsured drivers.

Each policy is tailored to your specific vehicle type and driving habits to ensure you get the protection that matters most for your situation.

Yes, our policies are flexible and can be customized to match your needs. You can adjust coverage limits, add or remove specific protections, and choose deductible levels that fit your budget.

Our team will work with you to create a policy that provides the right balance of protection and affordability.

We provide coverage for personal vehicles including sedans, SUVs, and compact cars, as well as specialized coverage for trucks, utility vehicles, and motorcycles.

Each vehicle type receives tailored coverage that accounts for its specific usage patterns and protection needs.

Collision coverage pays for repairs to your vehicle after an accident, regardless of who was at fault. This includes collisions with other vehicles, objects like guardrails or trees, and single-vehicle accidents.

You'll pay your chosen deductible, and we'll cover the remaining repair costs up to your vehicle's actual cash value.

Liability protection covers damages and injuries you may cause to others in an accident. This includes bodily injury liability for medical expenses and property damage liability for repairs to other vehicles or property.

Most states require minimum liability coverage by law, and we recommend higher limits to protect your assets in case of a serious accident.

Our 24/7 roadside assistance provides help when you need it most. Services include towing to the nearest repair facility, battery jump-starts, flat tire changes, lockout assistance, and fuel delivery if you run out of gas.

Simply call our roadside assistance number, and we'll dispatch help to your location typically within 30-45 minutes.

Uninsured Motorist coverage protects you if you're hit by a driver who doesn't have insurance or doesn't have enough coverage to pay for your damages. This includes medical expenses, lost wages, and vehicle repairs.

We strongly recommend this coverage, as approximately 1 in 8 drivers on the road are uninsured.

Yes, you can add drivers to your policy at any time. This is especially important for household members who regularly use your vehicle, such as teenage drivers or a spouse.

Contact us with the driver's information, including their license number and driving history, and we'll update your policy accordingly.

Filing a claim is simple. You can submit claims online through your account dashboard, call our 24/7 support line, or contact your dedicated agent directly.

Most claims receive an initial review within one business day, and you can track the status of your claim in real-time through our online portal.

Our average claim review time is one business day for initial assessment. The complete resolution time varies depending on the complexity of the claim, but we work to resolve all claims as quickly as possible.

You'll receive regular updates throughout the process and can check your claim status anytime online.

Yes, our support team is available 24/7 to assist with claims, roadside assistance, and urgent policy questions. You can reach us by phone, email, or live chat anytime.

For non-urgent questions, you can also submit a request through our contact form and we'll respond during business hours.

When filing a claim, you'll need your policy number, date and location of the incident, description of what happened, contact information for all parties involved, and any police report numbers if applicable.

Photos of the damage and witness statements are also helpful. The more documentation you provide, the faster we can process your claim.

Yes, you have the right to choose any licensed repair facility. While we have a network of preferred repair shops that offer guaranteed work and streamlined billing, you're free to use any shop you trust.

If you choose a shop outside our network, we'll work with them to ensure your vehicle is repaired properly and your claim is processed smoothly.

First, ensure everyone's safety and call 911 if there are injuries. Then exchange information with other drivers, take photos of the damage and scene, and gather witness contact information if possible.

Report the accident to us as soon as possible, even if you're not filing a claim right away. Prompt reporting helps protect your rights and ensures accurate documentation.

Rate changes depend on several factors, including the type of claim, fault determination, and your claims history. Not-at-fault claims typically have less impact than at-fault accidents.

We review each situation individually and consider your overall driving record. Many customers maintain favorable rates even after filing a claim, especially if they have a clean driving history.

Yes, you can modify your policy anytime through your online account or by contacting your agent. Changes can include updating coverage levels, adding or removing vehicles, changing your address, or adjusting your deductible.

Any changes to your policy will be reflected in your premium, and you'll receive an updated policy document detailing the modifications.

If you miss a payment, we'll send you a reminder notice with a grace period to make the payment. We understand that situations arise, and our team will work with you to keep your coverage active.

Contact us immediately if you're having trouble making a payment so we can discuss options and prevent any lapse in coverage.

You can cancel your policy by contacting your agent or our customer service team. Depending on your policy terms and the timing of cancellation, you may be eligible for a prorated refund of unused premium.

We recommend speaking with an agent before canceling to ensure you have alternative coverage in place and understand any potential refund or fees.

We'll send you a renewal notice at least 30 days before your policy expires. This notice will include your new premium and any coverage changes. Your policy will automatically renew unless you choose to modify or cancel it.

Review your renewal documents carefully and contact us if you have questions or want to adjust your coverage before the renewal date.

Yes, you must notify us of any address changes as soon as possible. Your location affects your premium and coverage, and failure to update your address could impact your claims or violate policy terms.

You can update your address online through your account or by calling customer service. The change typically takes effect immediately.

Yes, once your policy is active, you can access your proof of insurance card instantly through your online account or mobile app. You can view, download, or email it to yourself for printing.

Most states accept digital proof of insurance, but we also mail physical cards to your address on file.

Contact us with the vehicle details (VIN, make, model, year) to add a vehicle, or let us know which vehicle you want to remove. Changes are typically processed immediately.

If you're purchasing a new vehicle, most policies provide automatic coverage for a grace period (usually 30 days), but you should notify us as soon as possible to ensure proper protection.

A deductible is the amount you pay out-of-pocket before insurance coverage kicks in for a claim. Common deductibles range from $250 to $1,000. Higher deductibles typically mean lower premiums, while lower deductibles mean higher premiums.

Choose a deductible you can comfortably afford to pay if you need to file a claim. Consider your driving habits, financial situation, and risk tolerance when making this decision.